Getting Help

If you are experiencing problems using ActiveMQ then please report your problem to our Issue Tracker. You may also find it useful to discuss your issues with the community on the Discussion Forums or join one of our Mailing Lists.

How to get help

Before you report a problem you might want to read the FAQ.
Whenever you are reporting a problem please be sure to include as much information as possible; the more we know the more chance of a quicker resolution.

  • Which version of ActiveMQ
  • What platform of Java (e.g., Java SE 6 with JRE/JDK 1.6.0 or J2SE 5 with JRE/JDK 1.5.0)
  • Any particular application/web server or container being used - if so what version?
  • Stack traces generally really help! If in doubt include the whole thing; often exceptions get wrapped in other exceptions and the exception right near the bottom explains the actual error, not the first few lines at the top. It's very easy for us to skim-read past unnecessary parts of a stack trace.
  • Log output (e.g., data/activemq.log) can be useful too; sometimes enabling DEBUG logging can help
  • Your code & configuration files are often useful

How to get help faster

We can help you much quicker if you try the following

  • Provide us with a JUnit test case that demonstrates your issue. e.g. if you think you've found a bug, can you create a test case to demonstrate the bug?
  • Submit a patch fixing the bug! (We also buy you beer when we meet you if you submit bug fixes (smile) )
  • For memory leaks or performance related issues, if you can run a profiler on your test case and attach the output as a file (or zipped file if it's huge) to the JIRA we can normally fix things much faster. e.g. you could run jmap/jhat, JProfiler or YourKit on your code and send us the output. To find memory leaks it's quicker to resolve if you can tell us what classes are taking up all of the RAM; we can normally figure out what's wrong from that.

Commercial Support

This is an open source project, so the amount of time we have available to help resolve your issue is often limited as all help is provided on a volunteer basis. If you want to get priority help, need to get up to speed quickly, require some training or mentoring, or need full 24 x 7 production support you should contact a commercial company specializing in ActiveMQ support such as...

  • Ameliant is a specialist consultancy based in London, UK that focuses on open source integration and messaging using the Apache integration stack (ActiveMQ, Camel, ServiceMix and CXF). The company delivers consulting targeted towards development teams to address their messaging use cases; getting operations teams up to speed on managing ActiveMQ deployments, with a particular focus on security, high availability, and monitoring; and migrations between versions of ActiveMQ, as well as from other JMS providers. Ameliant does not provide production support for ActiveMQ.
  • OpenLogic provides support
  • Red Hat offers JBoss A-MQ, a supported distribution of Apache ActiveMQ, that include Enterprise Developer and Production Support, and offer training and consultancy for enterprise deployments.
  • Savoir Technologies, Inc provides enterprise consulting, training and support for ActiveMQ and a host of other Apache service containers. Savoir can provide best practice mentoring for developing with ActiveMQ, as well as architectural/design reviews, troubleshooting and SOA infrastructure implementations. Savoir's staff includes some of the contributors of ActiveMQ who are on the ground consulting and are familiar with real world implementations and issues.
  • Total Transaction Management (TTM) provides ActiveMQ consulting and support, as well as security and monitoring add-on products and reference guide for ActiveMQ.
  • Tomitribe are experts in Tomcat and ActiveMQ integration, champions of Open Source and Java EE.  Tomitribe offers consulting, training and support for TomEE, Tomcat, ActiveMQ, CXF and more.
© 2004-2011 The Apache Software Foundation.
Apache ActiveMQ, ActiveMQ, Apache, the Apache feather logo, and the Apache ActiveMQ project logo are trademarks of The Apache Software Foundation. All other marks mentioned may be trademarks or registered trademarks of their respective owners.
Graphic Design By Hiram